Noida, India · Available for APAC Roles
Support Specialist & Builder
4+ years turning complex technical problems into clear human answers. Senior CX at Brevo. IIT Madras. Ships real products with AI.
I have spent four years in B2C SaaS environments learning that the best customer support is not just empathy — it is empathy backed by genuine technical depth. At Brevo, I handle everything from REST API integration errors to SMTP deliverability failures and enterprise escalations, resolving most of them without passing them upstream.
Outside of work, I build. I built MockQuiz.in using Lovable — an AI-powered exam prep platform that started as a side project for my brother and grew into a live product with real organic users. I built a Flutter Android app in five days at work because it needed to exist. I run AI agents on Dust daily to make my own support workflows smarter.
I am currently studying Data Science at IIT Madras while working full time — a deliberate choice to go deeper on AI, not just use it on the surface.
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An AI-powered adaptive exam preparation platform built using Lovable. Started as a side project for a family member preparing for competitive exams — grew organically into a live product with real users across India. Built end-to-end: authentication, adaptive logic, content delivery.
Built a fully functional Android application in five days using Flutter and AI-assisted development. The app was needed to test mobile push notifications and had to be production-ready. Designed, built, and deployed end-to-end.
Designed and deployed custom AI agents on the Dust platform to automate repetitive support lookups and knowledge retrieval. These agents are part of my active daily workflow — not an experiment, a live productivity layer.
Rebuilt production-quality UIs for platforms including Ayoa, Cronometer, Shine, and KFC — pixel-accurate layouts with working functional components across multiple pages.
BS — Data Science and Computer Programming
Sep 2024 — Ongoing · Distance
Enrolled to go deeper on AI and data science while working full time — a deliberate choice, not a fallback.
Higher Secondary — Physics, Mathematics, Chemistry
2017 – 2019
Whether it is a support role, a builder conversation, or something in between — I am open to it.